Below are some useful contact information, to help direct you to the correct
representative.
General Sales or Request A Quote Enquiries: Email to
sales@mcac.com
General Technical Enquiries: Email to
support@mcac.com
To request an RMA Email us at
rma@mcac.com
To contact your regional sales or support representative directly, select
your region below.
West Coast:*Irvine-CA/
San Jose, CA
Central: Houston-TX
East Coast: Fairfax-VA /
Maryland /
D.C. /
New York
Order Status & Tracking Information: 949-260-3909
Service Contract
Holders & Technical Support: 949-260-3912
(please be prepared
to provide your service contract number, to open a service call. If you have
lost or forgotten your number, we will require the serial number of the system
or equipment)
Sun Microsystems Support Plans
by MCA
MCA is an industry leader in the support of Sun Microsystems
products, offering service options to meet the needs of every customer. By
combining MCA support with our national partner service contractors, we
can effectively offer on-site service across the USA, tailored to meet
of our clients.
MCA Sun Microsystems service is available in the United
States, Canada, and Western Europe. We offer four basic levels of Sun support
at a fraction of the cost of direct manufacturer plans.
Sun Microsystems Hardware Support Options
MCA Platinum:
High availability Sun Microsystems support for systems and applications that
are critical to your company’s business. This program provides an on-site
engineer within 4 hours, 7 days a week, 24 hours
a day to ensure a quick recovery in case of system failure.
MCA Gold:
For Sun Microsystems
service throughout the business week. This program provides 5x24 Monday through Friday support with optional spares on-site for
the high availability applications support.
MCA Silver: For systems and applications in need of standard 8x5
Monday through Friday support.
MCA Shared (standard):
For the sophisticated user who can perform the Sun Microsystems on-site support tasks
independently. This program provides technical
support and training, with guaranteed next day parts delivery (if required,
on-site spares can be provided).
For details and
pricing call MCA service or sales department at , 1-888-622-7898
1 Additional chargeable services may be required. For pricing call MCA sales.
2 A choice of systems and professional systems can be quoted separately.
3 7 x 24 technical support coverage with priority setting is available. For
pricing call MCA sales.
Please note that not all service levels are available in all cities. Up
charges may apply for “out of service area” coverage.
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