Oracle Sun, IBM, HP, DELL & Cisco Maintenance & Support Plans
MCA can provide 3rd party support of Oracle Sun, IBM, HP, DELL & Cisco
products, offering service options to meet the needs of every customer. By
combining MCA support with our national partner service contractors, we
can effectively offer on-site service across the USA, tailored to meet
of our clients.
MCA support service is available in the United
States, Canada, and Western Europe. We offer four basic levels of Sun support
at a fraction of the cost of direct manufacturer plans.
MCA Hardware Support Options by MCA
High availability Sun Microsystems support for systems and applications that
are critical to your company’s business. This program provides an on-site
engineer within 4 hours, 7 days a week, 24 hours
a day to ensure a quick recovery in case of system failure.
For Sun Microsystems
service throughout the business week. This program provides 5x24 Monday through Friday support with optional spares on-site for
the high availability applications support.
MCA Silver: For systems and applications in need of standard 8x5
Monday through Friday support.
MCA Shared (standard)/bronze:
For the sophisticated user who can perform the Sun Microsystems on-site support tasks
independently. This program provides technical
support, with advance replacement parts delivery.
For details and
pricing call MCA service or sales department at , 1-888-622-7898
1 Additional chargeable services may be required. For pricing call MCA sales.
2 A choice of systems and professional systems can be quoted separately.
3 7 x 24 technical support coverage with priority setting is available. For
pricing call MCA sales.
Please note that not all service levels are available in all cities. Up
charges may apply for “out of service area” coverage. MCA provides support on hardware only.