IBM Support & Maintenance
IBM Support & Maintenance Plans by MCA
IBM Maintenance 3rd Party Hardware Support Plans
MCA's IBM Support & Maintenance offers up to 80% savings on your monthly maintenance costs!
MCA IBM Maintenance will provide you with the peace of mind that comes from having a seasoned team of onsite engineers serving even the most mission-critical IT equipment. Our maintenance programs are flexible and can be customized to your needs while offering significant savings compared to traditional OEM maintenance. Our common goal is to provide continual support to our customers through our experienced service team and global anytime access.
The Benefits of MCA's IBM Support & Maintenance
Single Point of Contact:
Preserves a full life cycle partnership with our customers in design, implementation and support to maximize the uptime of infrastructure through fill time availability and accountability.
Commits to limiting capital equipment expenses by increasing the EOL (End-of-Life) of IT equipment and
reducing system downtime.
Personalizes core services by giving our customers control over the specifications of their maintenance
solutions and support level.
Solves time-sensitive and highly technical operations for midrange systems, networking, and storage
environments for our customers.
Levels of Support:
We can customize any of these services to fit your needs:
• Seven days a week, 365 days a year, 4 hour response ( 24x7x4 )
• 5 days a week, 4 hour response onsite ( 9x5x4 )
• Next business day onsite engineer option, or parts replacement only.
Support Coverage Locations:
MCA coverage extends to virtually every major city in the US. We also have a large international reach with our partners and can support Europe, Asia / Pacific regions, South America and many more. Please contact us for more information about coverage in specific geographic areas.
To learn more about our variety of IBM products and IBM services please contact us.